Standard - 24 months
Help-desk for the first 30 days, repairs and parts, remote tele-assistance.
Services
Warranty, support and commissioning - in plain terms.
Here's exactly what happens after the sale - what's covered, for how long, and what remote or on-site support actually means in practice.
Warranty & Support
Extended - up to 5 years
Same coverage, extended. Adds early replacement (see below) as an option.
Optional, priced per configurationCommissioning
Remote commissioning
IDL PRO calibration over 7 days of monitoring, with a daily report - the standard path for calibrating video analysis without a technician on site.
On-site commissioning
A technician calibrates in person - for installations where remote calibration isn't practical. Doesn't include physical installation or cabling.
Continuity
Early replacement
A pre-configured replacement unit within 2 business days in case of failure - for sites where downtime isn't acceptable. Available as a weekly-fee add-on, sized to the channel count.
Questions about coverage?
Ask us directly - you'll get the actual terms for your configuration, not a generic answer.