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Agreements

1. FUNDAMENTAL CONDITION FOR THE SUPPLY OF PRODUCTS AND SERVICES

Anteklab srl supplies its products and services exclusively to Customers who declare that they have evaluated the products and found them suited to their needs. Assessing whether Anteklab equipment is suited to the requirements is the sole responsibility of the Customer. Anteklab cannot be held responsible for projects and installations that have not been formally guaranteed by Anteklab's own Technical Management, case by case, with a specific written and signed statement.

So that Customers can gain thorough, first-hand experience of the properties and functions of its products, Anteklab, on request, normally provides them on free loan for a period of 60 days.

2. WARRANTY

Hardware products are covered by a 24-month warranty against manufacturing defects.

The 24 months run from the date the product first leaves the Anteklab warehouse. Replacement or repair of products and/or their parts under warranty is free of charge. During the warranty period, faulty equipment will be replaced with equivalent equipment or repaired within five working days. The procedure for requesting and obtaining technical assistance is described on the web portal https://clienti.antek.it (RMA and Assistance Ticket sections).

Software products are covered by a warranty of free correction of any "bugs" within 12 months of delivery.

3. SUPPORT AND TECHNICAL ASSISTANCE SERVICES

Anteklab offers the Customer support and assistance in the form of:

  1. programming and user manuals
  2. application examples
  3. access to software/firmware updates.
    NB: this option may be subject to fees for support services.
  4. training courses for the Customer's technical and sales staff
  5. "second-level" helpdesk via remote assistance, both free of charge (for suspected software and/or hardware "bugs") and paid, for consultancy of various kinds.
  6. spare parts and replacement units.

Unless otherwise agreed in writing, the manufacturer does not provide the Customer with FIRST-LEVEL technical service, that is, the service needed to install, program, start up, check the operation of and keep the equipment in service. Except in special cases, this service is the responsibility of an Anteklab partner installer.

PLEASE NOTE: Apart from those provided for in this agreement, Anteklab does not provide any other direct and/or indirect warranty.