Remote Technical Support
Aylook provides qualified technical support delivered directly by specialized technicians who work closely with the engineers developing our products. This approach enables us to provide comprehensive and targeted support, ensuring fast and precise solutions for every requirement.
The remote technical support service covers all post-sales support activities, including system configuration and optimization, performance monitoring, and troubleshooting. Thanks to the remote connection, technicians can intervene directly on the systems, complemented by telephone support to ensure a prompt and effective service.
With Aylook, installers can rely on a trusted partner close at hand, ready to provide the highest level of technical support to ensure system continuity and maximum efficiency.
Aylook offers a free technical support service to provide installers with the highest level of assistance. During the warranty period and for 30 days following delivery, a telephone and remote diagnostics Help Desk is available Monday to Friday, from 9:00 AM to 12:00 PM and from 2:30 PM to 5:30 PM. This service is particularly effective when the Aylook device can be accessed remotely, allowing any configuration or system operation issues to be resolved quickly.
For repeated and unjustified support requests outside the free support period, an annual 10-hour support subscription is required. This subscription, valid until December 31 of the year in which it is purchased, provides ongoing support for configuration and diagnostic interventions, ensuring a prompt and professional service.
